❓ Cancellations & Rescheduling – Drop-In Classes

What’s your cancellation policy for drop-in skate classes?
Life happens—we get it! If you need to cancel your spot in a class, please give us at least 24 hours' notice. This helps us offer the space to someone on the waitlist.

Can I reschedule my class if I cancel?
Yes—if you cancel with at least 24 hours' notice, you’re welcome to reschedule into another available session within the same term or the next available class. We’ll do our best to find a time that works for you.

What if I cancel late or don’t show up?
Cancellations made less than 24 hours before class, or no-shows, unfortunately aren’t eligible for rescheduling or refunds. We appreciate your understanding!

📅 Missed Classes – Term Programs

I’m enrolled in a term program—what if I miss a class?
No worries! You’re able to make up two missed Learn to Skate classes per term by attending another Learn to Skate session (subject to availability).
➡️ This make-up option is only for Learn to Skate and doesn't apply to Dance Skate, workshops, or special events.

💸 Refunds – Term Bookings

Can I get a refund if I can’t attend the rest of the term?
Once a term has started, we don’t offer refunds, but you’re still welcome to attend the remaining classes. You can also use the make-up option for up to two missed Learn to Skate sessions.

🌧️ Weather or Instructor Cancellations

What if Suns Out Skates Out cancels a class?
If a class is cancelled due to weather or unforeseen circumstances, we’ll notify you ASAP. You’ll be offered a rescheduled session or a credit for future use.